Refund policy

At Biocube, we want you to feel confident with your purchase 💖
Please read our return and refund policy carefully before placing an order.

🔁 10-Day Return Window

We accept return requests within 10 days after delivery for eligible items.

To qualify for a return, the item must be:

Unused and unopened
In the original packaging
In the same condition you received it
With proof of purchase or order confirmation

🧴 Hygiene & Skincare Product Policy

For hygiene and safety reasons, opened, used, or tested skincare and beauty products cannot be returned.

This includes creams, masks, serums, pads, and personal-care items once opened or used.

📦 Damaged, Defective, or Wrong Item

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos or video of the issue
Photos of the packaging

After reviewing your request, we may offer a replacement, refund, or another suitable solution.

🚫 Non-Returnable Items

We cannot accept returns for:

Opened or used skincare products
Personal-care items with broken seals
Sale or clearance items
Items returned without approval
Products damaged by misuse

📩 How to Start a Return

To request a return, contact us at:

Email: contact.biocube@gmail.com

Please include your order number and reason for return.

Do not send items back without contacting us first. Returns sent without approval may not be accepted.

📮 Return Method

Returns are accepted by mail only after approval.

We do not accept in-store returns.

🏷️ Return Label

Return labels are not included in the package.

Customers are responsible for arranging and paying for return shipping unless the item arrived damaged, defective, incorrect, or the return is due to our mistake.

💵 Restocking Fee

We do not charge a restocking fee for approved returns.

💳 Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 10 business days after we receive and inspect the returned item.

Please note that your bank or payment provider may need additional time to post the refund to your account.

🔄 Exchanges

We do not offer exchanges.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review the issue and offer a replacement, refund, or another suitable solution.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or the return is due to our mistake.

Original shipping fees are non-refundable unless the return is due to our mistake.

❌ Order Cancellation

Orders can be cancelled within 3–4 hours after placing the order.

After order processing starts, cancellation may not be possible.

📩 Contact Us

If you have any questions about returns or refunds, please contact us:

Email: contact.biocube@gmail.com

Phone: +1 218-305-9434

Address: 11200 Lakeline Mall Dr, Apt 4, Cedar Park, TX 78613, United States